Conditions of sale

         

Availability

INGIRO undertakes to include only products that are actually available on the site. In the event that the products were not currently in stock or if the manufacturer could not guarantee delivery within the established time, INGIRO will be responsible for indicating the non-availability of the product in an appropriate manner. The sending of the order by the Customer is also valid as acceptance of a partial delivery, limited to the products available within those ordered, as well as a waiver to request compensation and / or indemnification. Furthermore, INGIRO undertakes, as required by law, to promptly inform the Customer of any sudden unavailability of the ordered product, to agree on the continuation of the order or its modification with similar products. If you are still interested in a product currently unavailable, the customer is asked to send an e-mail, so that INGIRO can provide more precise information.

Products with variable weights

In the case of purchase orders for variable weight products (cured meats, Parmigiano Reggiano and generally all non-packaged products) there may be a discrepancy between the quantity ordered and that actually delivered. The actual weight is determined at the time of preparation of the product and can vary up to +/- 8% compared to the measurement indicated in the order.

Offers, discounts and promotions

Offers, discounts and promotions can not be combined with each other, unless otherwise specified.

Delivery

INGIRO, by means of couriers such as TNT for Italy, makes the delivery of the products ordered by the Customer to the address indicated by the Customer on the purchase order. The objective of INGIRO is to always safeguard the product, guaranteeing its perfect conservation throughout the journey: for this reason, dry ice as a refrigerant is used when necessary. Furthermore, the utmost care is taken in the packaging of products, using polystyrene boxes that preserve the contents from sudden changes in temperature and impact. Attention: Due to the restrictions imposed by the US Food and Drug Administration on imports of food and wine products throughout the USA, INGIRO does not ship to the USA, Canada, Mexico, the Caribbean, Central America and South America. For more details see shipping costs

Right of withdrawal (Legislative Decree 22/05/99 nr.185)

INGIRO guarantees that products will be delivered equal to those indicated and described on the site and compliance with all the rules regarding the conservation of the products until delivery at the place indicated in the order. The manufacturer's responsibility applies to all products sold. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the indications given on the packs. The images on the site are provided to the Customer to facilitate the recognition of the products; due to variations in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the product delivered. As required by the regulations in force, the INGIRO customers enjoy the money back guarantee with the possibility of returning the purchased products within 10 working days of receipt, except in the case of products that due to their nature can not be returned.

How to request a refund

It is necessary to send a letter or an e-mail to INGIRO within 10 working days from receipt of the goods. In the communication the Customer must indicate the product or products for which he intends to exercise the right of withdrawal. INGIRO will take care, at its own expense and expense, to collect the product or products in question in the manner and in the terms that will be previously agreed with the Customer, unless he renounces the restitution of the above. The goods will be reimbursed within 30 days of receipt of the communication from the customer, For any communication regarding complaints the customer can use the e-mail address: info@pontemolinello.com

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